Cancellation policy

Subscription purchases

When you choose a subscription, your payment method is charged automatically at the price and frequency shown at checkout. Oro currently offers monthly and every-three-month subscription options. Shipping charges and taxes, where applicable, are shown at checkout.

Manage or cancel your subscription

Sign in to your Oro account and open Subscriptions to view your subscription and upcoming orders. You can skip an upcoming order, pause your subscription, or cancel it.

When you cancel your subscription, future billing and deliveries stop. A canceled subscription cannot be resumed; you can place a new subscription order if you wish to subscribe again. If you want a temporary break, pause your subscription instead.

For Ritual Club subscriptions, you can skip, pause, or cancel before your next box with no fees.

If you need help managing your subscription, contact community@orochocolate.com.

Orders and product issues

For questions about an order that has already been charged, contact us. Product quality, delivery issues, replacements, and refunds are handled under our return and refund policy.