Accessibility Policy

Our Commitment

At Oro Chocolate & Coffee, we are committed to ensuring that our website, physical store, and services are accessible to all individuals, including those with disabilities. We strive to provide an inclusive experience for all our customers, regardless of their abilities or the technologies they use to access our content and services.

Website Accessibility

1. Web Content Accessibility Guidelines (WCAG)
We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible to people with disabilities.
2. Accessible Design and Features
Our website is designed with the following accessible features:
  • Keyboard navigation for all functions
  • Screen reader compatibility
  • Alt text for all non-decorative images
  • Proper heading structure
  • Color contrast that meets WCAG 2.1 AA standards
  • Resizable text without loss of functionality
  • Form labels and error messages
  • "Skip to content" links for easy navigation
  • Accessible forms, including contact and checkout processes
3. Assistive Technologies
Our website is designed to be compatible with common assistive technologies, including:
  • Screen readers
  • Speech recognition software
  • Screen magnification software
4. Third-Party Content
While we strive to ensure accessibility across our entire website, we cannot guarantee the accessibility of third-party content or websites that we do not control.

Physical Store Accessibility

Our physical store location is designed to accommodate customers with disabilities:
  1. Wheelchair accessible entrance and aisles
  2. Service animals are welcome
  3. Staff trained to assist customers with disabilities
  4. Accessible restroom facilities
  5. Clear, high-contrast signage

Accessible Communication

We are committed to providing accessible communication options:
  1. Multiple contact methods (phone, email, in-person)
  2. Staff trained in clear communication techniques
  3. Written materials available in large print upon request
  4. Willingness to find alternative communication methods as needed

Ongoing Testing and Improvements

We are committed to continuous accessibility improvements:
  1. Regular website audits for accessibility, including manual and automated checks
  2. Staff training on accessibility best practices
  3. Staying informed about new accessibility technologies and standards
  4. Soliciting feedback from users and experts to identify areas for improvement
  5. Implementing new features or making adjustments based on feedback and changes in technology or accessibility standards

Feedback and Assistance

We welcome your feedback on the accessibility of Oro Chocolate & Coffee. If you encounter any accessibility barriers on our website or in our physical store, or have suggestions for improvement, please contact us:
  1. Email: community@orochocolate.com
  2. Phone: +17739490338
  3. Address: 1553 N Milwaukee Ave, Chicago, IL 60622

Ongoing Commitment

We are committed to providing an inclusive and accessible experience for all of our customers. As part of this commitment, we will regularly review and update our Accessibility Policy to reflect our ongoing efforts to improve accessibility and ensure compliance with evolving standards and regulations.

Last Updated: October 15, 2024